Ladies and gentlemen, this is going to make you cry. Unfortunately Verizon does not know the difference between 0.002 cents and 0.002 dollars. An audio recording of the support phone call was taken and posted on the net, link here. I am exceptionally glad that with technology even average people are capable of taking recordings of telephone conversations because things like these are exceptionally hard to prove otherwise.
There is no other way to put it but after hearing this I was incredibly horrified that people as stupid as this exist and yet they still claim that they are correct in claiming that 0.002 cents is the same as 0.002 dollars. From what I've seen on youtube, the stats as of this writing is that atleast 120,000 people have already listened to the audio.
Sometimes I really wonder how do people like these exist. The other scary thing is that these people can probably vote too. Hmm, might make for an interesting premise -- do stupid people vote stupid people into office? This might tell you plenty about governments if it is true.
4 comments:
Don't they teach you that anything less than 0.1 is equal to zero, so thus 0.002 dollars is equal to 0.002 cents?
Hahaha, that makes as much sense as a book after it's been put into a blender.
People are human, and can get confused and make mistakes. Now I'm not standing up for this Verizon guy, because he had plenty of time to figure it out for himself, he is just hopeless. But it seems to me that the customer here has taken advantage of a confusing portion of the date usage rate system and used it to his advantage. He should have seen this coming, as it is obviously written clear as day on rate plans and contracts that the data rate is .002 dollars per kb usage. He then used his phone recorder to try and get someone to say, successfully, that it was .002 cents per kb usage. Then, when he gets his bill for the proper amount, he then gets his phone recorder out and proceeds to try and get his money back for his usage.
Someone as smart as he who can record a phone call, I'm sure knew long before ever signing up with Verizon that in fact the rate plane was .002 dollars per kb usage when out of country.
As a fellow blackberry owner and data user, I investigated rates online far before I talked to anyone about signing up for the service and clear as day it is shown that my data usage when out of country will be 0.008 dollars.
This guy just tried to scam Verizon into getting better rates by getting a phone conversation of a confused customer rep and trying to use that word (as recorded by him most likely) as a bonding agreement instead of the very obvious advertisments and contract rates clearly visible in any brochure or website for Verizon's data packages.
Still painful though, to try and listen to a guy trying to dig himself out of a hole, only to dig deeper and deeper.
***Before submitting this I quickly went onto Verizon's website looking for their data rates out of country, but they simply say they are subject to change and are based on the contract price... so who knows, maybe this guy truley didn't know the correct pricing, but I still think he had a pretty good idea, he seems like a smart cookie.
Ahhh, did you hear the whole thing though? I was listening to it while typing a few things up and the person that did the recording went through 1 higher-up in the company and they *both* said 0.002 cents! (according to the blog, he went through 5, but he recorded 2)
Importantly the *both* of them were trying to convince them that 0.002 cents is the same as 0.002 dollars (well they were trying to say that 0.002 dollars doesn't exist!)
I quote the guy and the rep:
"Is half a dollar is the same as half a cent?"
"no."
"Is 100th of a dollar the same as 100th of a cent?"
"no."
"Then is 0.002 of a dollar the same as 0.002 of cent?"
"(BS ensues)"
The guy even said upfront if they told him that they made a mistake that the rate was 0.002 dollars that he'd pay it. But they kept trying to convince him that it was 0.002 cents.
That's the kicker, he wasn't trying to trick them. His complaint was that if it were more expensive then he said that he would have used the connection less so his usage was dependent on the rate they gave him.
I don't know how he was informed about the 0.002 cents thing (flyer? Net, or word of mouth?) But if this was on the net, things can get corrected quite quickly-- this happened last week.
Also one part about the "recording the guy before part" and using it after. If that was the case and the reps at Verizon says the same thing *before* and *after* and they charge a different rate (ie 100x more!) I find it really hard to blame the caller.
If there were lots of customers told the same thing, then they are going to get a lot of phone calls and then realize the problem and fix the info on the net.
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