I was surfing around and came across this, where the poster of the audio clip got an e-mail form customer support where they would offer him a 100% discount. Still no admission of their mistake what-so-ever (link here).
And I quote from the linked webpage.
In review of your account a previous representative has credited for the data charges in question for $71.79. You may take this amount off of your current amount due. In the future please keep in mind that it is .002 dollars per KB while in Canada.
I am still not impressed, or perhaps I am. Caught red handed on tape on youtube. It doesn't get anymore black and white. Not being able to learn from mistakes is one thing, if you can't admit to them... well, I'd just throw in the towel and walk away and let cold hard reality beat the crap out of them. The results speaks for it self.
"The truth hurts... only if you're stupid"
--Me
or the less crass version
"The truth hurts... only the ones that don't get it"
--Me
With context, the first one has more bite.
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